Job Description

Social Media Comments Moderator

About Pompa Program: 

Are you ready to join a highly motivated and rapidly growing team that is passionate about helping people with their health? Look no further than Pompa Program! Headquartered in Park City, UT and over 300 employees nationwide, we have an answer to many of the health issues that the world is facing today. We are a faith-based, mission-driven company who exist to empower people to take control of their health and get their lives back. Our team is incredibly aligned, and we firmly believe in the body's amazing God-given ability to heal itself. If you share our passion for improving people's health and believe in the incredible potential of the human body, then apply to be a part of something truly special.

About the role:  

Location: Remote 

Employment Type: W2

Job Description:

Pompa Program is seeking a dynamic and customer-focused Social Media Comments Moderator to join our dedicated team. As a Social Media Comments Moderator you will be responsible for engaging with our community across various social media platforms, using Sprout Social, providing timely assistance, and ensuring a positive customer experience. You will serve as a brand ambassador, representing Pompa Program and helping to build and maintain strong relationships with our audience.

Position Overview: The Social Media Moderator will oversee our social media platforms, engage with our community via comments and DMs, and ensure that brand reputation is protected. This role involves moderating content, escalating high-priority content, and driving positive engagement across our social media channels (Instagram, Facebook, YouTube, TikTok, and X). 

Key Responsibilities:

• Monitoring content
  • Ensuring comments align with community guidelines and values
  • Reviewing and monitoring user-generated content for defamatory comments and high-priority content
  • Keeps an eye on emerging social media trends and discussions taking place across comments
  • Approving comments for broadcasted content 
• Support 
  • Resolving customer feedback by escalating in a timely matter and maintaining service level agreements
  • Maintaining brand reputation by engaging with appropriate tone and voice
  • Being a team player to help support the social media team with content sortment, product requests, and engagement opportunities 
• Engagement
  • Engaging with positive comments and messages
  • Responding to customer service inquiries and escalating questions when they are out of scope 
• Tagging 
  • Applying and maintaining accuracy through tagging comments across social media platforms

Additional Responsibilities

• Monitor and respond to customer inquiries, comments, and messages across social media platforms, including Facebook, Instagram, Twitter, and LinkedIn.
• Provide timely and accurate responses to customer questions, concerns, and feedback, demonstrating empathy and professionalism.
• Engage with our audience proactively, initiating conversations, sharing relevant content, and fostering a sense of community.
• Escalate complex or sensitive issues to appropriate teams for resolution, ensuring that customer concerns are addressed promptly and effectively.
• Collaborate with cross-functional teams, including customer support, marketing, and product, to ensure alignment and consistency in messaging and responses.
• Identify trends, patterns, and opportunities for improvement based on customer interactions and feedback, and provide insights to inform business decisions.
• Monitor social media channels for mentions of Pompa Program and relevant keywords, and take appropriate action to address or leverage opportunities.

Qualifications:

• 1+ years of experience in customer support, social media management, or related role.
• Proficiency in using social media platforms and social media management tools, like Sprout Social.
• Self-driven: Ability to multitask and be efficient in handling bulks of content
• Adaptability: Able to adapt to changes that surround social media and growth
• Strong written and verbal communication skills, with the ability to convey information clearly and effectively.
• Customer-focused mindset with a passion for delivering exceptional service and building relationships.
• Strong problem-solving skills and ability to think creatively to resolve issues.
• Positive attitude, team player, and willingness to adapt to changing priorities and responsibilities.

Join us at Pompa Program and be part of a mission-driven team dedicated to transforming lives through health and wellness. If you are passionate about customer service, social media, and making a positive impact, we want to hear from you! Apply now to join our growing team.

Currently we are only open to remote employees residing in the following states: CA, CO, FL, GA, IN, NY, OH, OR, PA, TX, TN, UT, VA, WA

Compensation Range:$45-50k

We are a rapidly growing company with a passionate team dedicated to making a difference in people's lives. If you are looking for a new challenge and an opportunity to make a difference, we encourage you to apply.

Pompa Program is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pompa Program does not accept unsolicited resumes from employment agencies.

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