The Helpdesk Analyst II , under the supervision and direction of the IT Manager, performs routine duties to install, maintain, update, and repair computer hardware and software.
The ability to work effectively in a team atmosphere and be able to interface directly with the user community is critical.
We seek candidates who:
• Like independent responsibility without micro-management.
• Thrive on complex projects and interesting solutions.
• Want the opportunity to have a direct impact upon your team and the company.
• Seek to improve their skillset with an eye on future leadership opportunities.
• Want a company that truly values a healthy work/life balance.
• Already have a proven track record in IT, preferably a Managed Service Provider.
Responsibilities:
• Handling helpdesk tickets and requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems in a timely manner
• Provide technical support in person, over the phone, email, or via remote access
• Monitor workstation hardware and software for errors and performance issues using Remote Monitoring and Management (RMM) tools.
• Assist with setup, configure, and prepare individual desktops, laptops, printers, and mobile devices for users.
• Create and maintain network users, security, and privileges in a Microsoft Active Directory / Azure Active Directory environment.
• Create and administer Office 365 users, including basic administration for SharePoint/OneDrive, Teams, and Exchange.
• Unbox, stage and inventory incoming equipment to be installed and configured for new users or as replacement equipment for existing users
• Provide ongoing training to users on hardware and software
• Conducting software analysis and provide application support to end users for all software systems
• Maintains computer equipment inventory tracking system
• Collaborate with Information Technology staff, department directors/managers and end users to develop technical solutions to complex problems which would benefit agency wide goals and productivity
• Recommend and support development of system standards and procedures.
• Participate in network technology upgrades or expansion projects installation of hardware and software
• Performs other related duties as assigned by the IT Manager
EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS:
Education: Degree in Computer Support Specialist, Information Technology, or Certification with equivalent work experience in an IT environment
Experience:
Two years’ experience in Computer Support, Information Technology, Helpdesk Support, or related field
Skills:
• Proficient in Microsoft Office 365 and Windows environments.
• Good understanding of Layer 2 Networking, VLANS and subnets
• Familiarity with virtualization environments, preferably VMware
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees
• Contributes to a continuous learning environment
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Problem-solving skills and keen attention to detail.
• Ability to follow instructions and to work independently and as part of a team
• Ability to absorb and retain information quickly.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and other computer components.
• Lifting and transporting of moderately heavy objects, such as computers, servers, UPS, and peripherals.
• Must be flexible and willing to work off hours as needed and to be on-call.
• Valid Driver’s license and reliable method of transportation.
• Energetic, Self-reliant, Trustworthy, Driven and a Team Player.
Work Location: This position would start and train at our corporate offices in Gainesville, GA,
with the long-term goal of being stationed at our new remote office in Commerce, GA towards
the end of 2024. Occasional travel to remote sites within an hour drive.
Email resumes to careers@marjacpoultry.com
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