Job Description

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., helping nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About The Role

Are you passionate about building intuitive, powerful tools that make Contact Center agents lives dramatically easier? Do you get frustrated when internal users are stuck with outdated, fragmented workflows? Do you believe operational tools should be as elegant and efficient as the experiences we craft for our customers?

If so, this is your opportunity to elevate the operational backbone of LendingClub. We are looking for a Director of Product Management to lead our product strategy for Operations and Contact Center internal applicationsthe systems that enable agents to deliver exceptional service, resolve member needs quickly, and operate with consistency and confidence.

In this role, you will define our long-term vision for agent tooling, lead product discovery across complex operational domains, and guide a high performing product team to deliver measurable efficiency and quality improvements across LendingClub Operations. Success in this role is defined by impact: clearer workflows, reduced handle time, improved agent productivity, higher service quality, and a modernized operational platform that scales with the business.

What Youll Do

Product Vision & Strategy

• Define a compelling product vision and strategy for internal Operations platforms, workflows, and agent tools
• Translate operational pain points and business goals into an outcome-driven roadmap grounded in impact
• Prioritize investments using clear success metrics, tradeoffs, and alignment with enterprise operational strategy
• Serve as a strategic thought partner to senior Operations and Lending leadership

Product Discovery & Outcome Ownership

• Lead rigorous discovery to understand agent behavior, workflow inefficiencies, system gaps, and operational friction
• Validate solutions using research, prototyping, data, and experimentation
• Ensure every initiative has clear, measurable success criteria tied to operational performance (AHT, QA, productivity, accuracy, etc.)
• Foster a learning-driven culture where teams iterate quickly and stop work that is not delivering impact

Execution & Delivery Excellence

• Drive delivery of internal tools and platform enhancements that materially improve agent efficiency, service quality, and operational scalability
• Partner with engineering and design to balance speed, technical feasibility, user experience, and long-term platform health
• Use insights from telemetry, qualitative feedback, and operational data to inform ongoing prioritization and continuous improvement
• Ensure internal tools meet regulatory, security, and risk requirements without compromising usability

People & Organizational Leadership

• Lead, mentor, and grow a high performing product team dedicated to operational excellence
• Build strong product leadership capability and cultivate a culture of ownership, curiosity, and accountability
• Develop clear operating mechanisms across product, operations, and tech teams

Cross-functional & Executive Leadership

• Serve as the primary product management leader for operations tooling across personal loans
• Influence decisions across technology, data, operations, risk, compliance, and servicing to ensure alignment and platform scalability
• Communicate roadmap, priorities, progress, and results clearly to senior and executive stakeholders
• Build strong, trust-based partnerships with operations leaders and other cross-functional executives

How Success Is Defined

• Measurable improvements in operational performance (product cross-sell, AHT reductions, higher QA scores, fewer errors, improved agent satisfaction)
• A modernized internal toolset that simplifies workflows, reduces complexity, and enables growth
• Clear alignment between Operations strategy and product investments
• Strong, repeatable product discovery and evidence-based decision making
• High performing product teams with strong ownership and collaboration
• Trusted leadership presence with engineering, operations, and executive teams

About You

• 10+ years of product management experience, including senior leadership roles
• Bachelors degree in a related field; or equivalent work experience
• Experience building or leading internal tools, operational platforms, or contact center technologies (preferred)
• Proven track record improving operational velocity, consistency, or service quality through product innovation
• Strong product judgement and ability to operate in regulated environments
• Demonstrated ability to influence senior stakeholders and drive clarity in complex, cross-functional spaces
• Skilled at balancing user needs, business goals, technical realities, and risk constraints
• Comfortable making decisions with incomplete information, guided by data and structured learning
• Exceptional communication skills with the ability to drive alignment across teams and levels

Work Location

San Francisco or Lehi. The locations are eligible offices for this role. We use a hybrid model with in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this roles success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.

Time Zone Requirements

Primarily PT. The ideal candidate will be flexible working across time zones when necessary.

Travel Requirements

As needed travel to LendingClub offices and/or other locations.

Compensation

The target base salary range is 180,000-245,000. Base salary is determined by knowledge, experience, education, skills, and location. Base salary is part of LendingClubs Total Rewards package. Eligible for long-term awards (equity) and an annual bonus based on company and employee performance.

We offer a competitive benefits package including medical, dental, and vision plans, 401(k) match, health and wellness programs, flexible time off for salaried employees, up to 16 weeks paid parental leave, and more.

Equal Opportunity

LendingClub is an equal opportunity employer and is dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other legally protected characteristics. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation, please contact interviewaccommodations@lendingclub.com.

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