Job Description

We use tools to track, analyze, and personalize your experience and ads, and share data with affiliates. See .

We use tools to provide functionality, track, analyze, and personalize your experience, social media and ads, and share data with affiliates. See for details.

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AddThis Sharing Buttons **The Role**

As a Customer Support Representative**,** you will join a team committed to redefining the drab, traditional, call-center norm as you provide customer and technical product support.. We know truly delightful support involves providing precise and efficient solutions through personalized conversations and with technical expertise to each small business owner . We dont use scripts, but we do work to create a branded customer experience and utilize strict metrics to make sure we are providing the best support possible.

**The Work**

* Handling inbound calls or chats from customers with the intent of answering questions, teaching best practices, or troubleshooting issues

* Actively participating and contributing to a growing knowledge network to improve our effectiveness as a team and improve the resources available to our customers

* Creating delightful customer relationships which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments

* A Successful candidate in this role will in their first 6 months handle 3.5 calls an hour and a customer experience score of greater than 4.6 from customer surveys.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

**Qualifications**

* A minimum of 1 year of customer service experience required

* Must have demonstrated technical aptitude or experience in a technical role

* A passion for small business, technology, and customer delight is required

* Preferred, previous call-center experience

* Preferred, previous experience providing technical or product support

**Position Type and Expected Hours of Work**

This is a full-time position. Days and hours of work are Monday through Friday, anytime between the hours of 6 a.m. to 7 p.m.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Work and Home Environment**

Typically this job operates in a professional office environment but is now temporarily working from home. This role routinely uses standard office equipment such as computers and phones.

Local employees are temporarily working remotely and this role requires home internet service. This role requires 10-20Mbps down & 5-10Mbps up with access to ethernet.

**About Keap**

In 2001, Keap (formerly Infusionsoft) pioneered the sales and marketing automation category for small business. Today, Keap is the #1 CRM platform in its category. We're 400+ strong and seeking talented and intelligent people to help us on our mission of helping grow small businesses worldwide.

This position is located at our Chandler, AZ office at 1260 South Spectrum Blvd. Chandler AZ 85286

*At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.*

**Helping small businesses succeed**

Thats our single most important purpose, and its more than just writing on the wall. Its in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think thats pretty rad!

**Flexibility & balance**

**Total rewards**

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

* Health, vision, and dental insurance

* Stock options for every employee

* Life insurance

* Bonus programs

* Well-being program

* And so much more!

**Dedication to diversity & inclusion**

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and educationwhether thats hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

Infusionsoft is now Keap.

While our name may have evolved, our mission remains the same: To simplify growth for millions of small businesses.

Keap helps serious entrepreneurs and small businesses get organized, follow up and automate to create peace of mind, grow sales, and free up time.

While our top-tier product, Max, is built for established businesses and their teams with more advanced sales and marketing automation needs. We also offer depending on your business needs.

So whether you want to start simple or youre ready for our most advanced edition, we offer a that will help you get organized, deliver great service, and grow your business.

Keep going. Keep serving. Keep growing.

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