Job Description

If you are an IT Professional looking for exponential career growth and development, you are going to love working at Gensco! Gensco has an immediate opening for an  Application Support Technician  based out of our corporate headquarters  in  Tacoma, WA ! 

Schedule - Monday-Friday Graveyard Shift 7:30pm-4:00am
Full Time - Pay Range $85,000 - $100,000 annually based on experience

Summary
•         Support users by answering application questions, tracking issues, monitoring changes, and escalating support cases as needed.
•  Lead efforts to implement application best practices.
•  Review and improve companywide application processes and procedures.
•  Create and maintain training documentation and facilitate in-person training as needed.
•  Install and configure software and software updates regularly.
•  Customize software to meet internal needs when requested.
•  Primary Support focus of Epicor Prophet 21 and WMS Solution.

Duties and Responsibilities
•  Provide comprehensive support for enterprise applications, ensuring minimal downtime.
•  Maintain and optimize application performance through regular review and tuning.
•  Document and track application changes, user requests, and issues resolved.
•  Collaborate with stakeholders to enhance application functionality to suit business needs.
•  Provide team member training on new applications, as needed.
•  Contribute to the development of the IT team through cross-training.
•  Back up the System Support Team during absences.

Epicor Prophet 21 Responsibilities
•  Serve as the primary contact for all Epicor Prophet 21 (P21) application support queries.
•  Perform system administration tasks, including user account management and security/permissions.
•  Troubleshoot P21 issues, working closely with the vendor when necessary.
•  Develop custom solutions within P21 to streamline business processes.
•  Test and support changes made using the DynaChange tool that customizes screens for team members’ needs.
•  Assist in web UI implementation.
•  Facilitate change testing across various departments within the company.
•  Troubleshoot and resolve application issues.
•  Track and manage support cases opened through Epicor’s support portal.

  PathGuide or similar Warehouse Management Systems (WMS)
•  Serve as the primary contact for all WMS application support queries.
•  Manage and support integrations with warehouse management systems (WMS).
•  Perform system administration tasks, including user account management and security.
•  Troubleshoot WMS issues, working closely with the vendor when necessary.
•  Participate in upgrade procedures and conduct testing as needed.

Education/Experience/Skills
•  Bachelor’s degree in information technology, Computer Science, or a related field is preferred.
•  Minimum 1-3 years of experience in application support or a related field is preferred.
•  Experience with Epicor Prophet 21 (P21) or similar ERP systems.
•  Familiarity with warehouse management systems (WMS)
•  Experience in troubleshooting and resolving software issues.
•  Some knowledge of SQL Server and database management.
•  Experience in creating and managing reports, preferably with Crystal Reports.
•  Excellent problem-solving and analytical skills.
•  Strong customer service orientation and communication skills.
•  Ability to work collaboratively in a team environment.
•  Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately.
•  Demonstrated success in working independently and in a team setting.
•  Excellent communication skills and ability to work with staff with varying levels of technical expertise.
•  High degree of honesty, ethics, and integrity.
•  Able to work sitting or standing and to move freely throughout the facility.
•  Able to lift and carry equipment and supplies.
•  Able to work beyond normal business hours if necessary.

Benefits
Comprehensive and competitive benefits package including:

• Healthcare coverage of medical, dental and vision available first of the month following date of hire
• Generous discretionary Profit Sharing
• 401(k) Retirement Plan
• Employee Assistance Program
• Paid time off including vacation, sick leave and holidays
• Tuition reimbursement for 2-year and 4-year degree programs
• Post high-school scholarship opportunity for Team Member’s children

Gensco is a drug free company and EOE.
For an opportunity to join our winning team, please apply online at  Gensco.com/Careers

Job Tags

Holiday work, Full time, Immediate start, Night shift, Monday to Friday,

Similar Jobs