The Virtual Chat Assistant is responsible for providing real-time customer support through online chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and product or service information — all through text-based communication. The ideal candidate is detail-oriented, responsive, and able to maintain a friendly and professional tone in all interactions.
Engage with customers via live chat to answer questions and resolve issues promptly.
Provide product or service information and assist with orders, payments, or troubleshooting.
Escalate complex inquiries to appropriate departments when necessary.
Keep accurate records of all customer interactions in the CRM system.
Maintain a courteous and professional attitude while handling multiple chat conversations.
Meet performance goals including response time, accuracy, and customer satisfaction.
Stay updated on company products, policies, and updates to ensure accurate communication.
Excellent written communication and typing skills (40+ WPM preferred).
Strong multitasking and problem-solving abilities.
Ability to stay calm and efficient under pressure.
Familiarity with chat support software (e.g., Zendesk Chat, Intercom, LiveChat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent; customer service experience preferred.
Experience in remote customer service or virtual assistant roles.
Knowledge of CRM systems and online support tools.
Flexibility to work different shifts, including evenings or weekends if needed.
...WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE!!! LANGUAGE: RUSSIAN Requirements: ~90% English proficiency~ Steady wired internet connection ~ USB Wired headset ~ Windows 10or MacOS WHAT WE OFFER YOU: Fully remote position with a clear schedule...
...full-service fulfillment companies in the western United States. Poised for substantial growth in 2023 and looking for a Stand-Up Reach Forklift Operator to deliver on tough challenges and lead change in this highly competitive industry. We are a very client-driven group...
Overview We are seeking an experienced Project Manager to lead and track R&D projects planned for the upcoming year. This role is critical to ensuring timely delivery, effective resource allocation, and alignment with organizational goals. Key Responsibilities ...
...Description Job Description VIC the PICC ("VTP") is a specialized healthcare provider focused on vascular access consulting services to acute care hospitals, skilled nursing facilities and home healthcare. We provide vascular access device insertion services, post...
...File, sort and stamp incoming material such as mail orders, accounts payable, Explanation of Benefits, Medicare letters and open account documentation... ...to appropriate team. Perform daily electronic remote bank deposit. Manage inventory and ordering of supplies for...