Job Description

Performance Analytics Analyst

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We're looking for an experienced Performance Analytics Analyst to fill this hybrid role which is based out of our Miami office. In this critical role you'll be responsible for providing actionable insights and analytical support to drive data-informed decision-making for Onboard Revenue Analytics supporting Holland America Line and Seabourn. This involves analyzing multiple data sources, supporting business operations, and collaborating with cross-functional teams to optimize revenue performance. You'll also be expected to leverage and help develop AI and agentic tools to enhance analytics capabilities, while maintaining a strong focus on business operations and revenue generation. The ideal candidate will have a blend of technical analytics skills, business acumen, and familiarity with modern AI tools and concepts. Here's a summary of what Holland America Line is looking for in its Performance Analytics Analyst. Is this you?

Responsibilities

• Data Analysis and Interpretation
• Analyze data from multiple sources to extract actionable insights and provide recommendations for improving onboard revenue.
• Collaboration with Business Stakeholders
• Work with teams across the organization (e.g. operations, finance, and marketing) to integrate business ideas with data insights.
• Communicate complex analytical findings in a clear and understandable manner to both technical and non-technical audiences.
• Beta Testing and Validation
• Support the design and analysis of beta tests for new business strategies and tools, including AI/agentic solutions.
• Communication and Documentation
• Document methodologies and findings for future reference.
• Communicate results and recommendations effectively to team members, stakeholders, and leadership to ensure a shared understanding of analytical results and recommendations.
• Analytics Project Support
• Support multiple analytics projects, ensuring timely and accurate delivery of insights.
• Take ownership of projects related to onboard revenue or guest commerce and coordinate with team members for successful project execution.
• Perform other duties as assigned.

Requirements

• Bachelors Degree in Finance, Data Science, Engineering or a related field.
• Minimum 12 years of professional experience in business analytics, revenue analytics, or a closely related field (such as cruise, hospitality, travel, or consumer operations).
• Proficiency in Excel, SQL, Python and data visualization tools (e.g. Power BI, Tableau).
• Familiarity with AI/agentic systems (e.g., LLMs, workflow automation, prompt engineering) and willingness to learn and apply new tools.
• Applied AI experience (AWS Bedrock, Azure Copilot, Langchain, Hugging face, etc).
• Strong business acumen and understanding of KPIs, revenue generation, and operations.
• Excellent communication and presentation skills.
• Experience working with large datasets to analyze business performance, revenue trends, or operational KPIs.
• Experience supporting cross-functional teams with data-driven insights and recommendations.
• Experience presenting analytical results to both technical and non-technical audiences.
• Experience participating in or supporting beta tests or pilot projects for new business strategies or tools.
• Experience with data analysis, preferably in a business or operational context.
• Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Please note that this is a hybrid position based in Miami, FL. Candidates must be comfortable coming into the office 3 days/week (Tuesday-Thursday).

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Our Culture Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values.

Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Holland America Line will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com.

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