Primary Skills: Order Administration-Expert, Sales Support-Advanced, Customer Support-Proficient, ERP Or CRM-Expert, Inventory Awareness-Advanced Contract Type: W2 Duration: 6 Months Location: Dayton, OH - 45424 (Onsite) Pay Range: $20 - $25 per hour Job Summary: As an Order Administration Representative, you'll be instrumental in the sales and quote-to-cash cycle, ensuring timely and accurate processing of customer orders across various channels. Your role is crucial for maintaining high customer satisfaction and efficient collaboration with teams across sales, customer service, and logistics to streamline the quote-to-cash process. Your efforts directly contribute to our organization's success through diligent order management, customer support, and adherence to compliance standards. Key Responsibilities: Accurately process advanced-level customer orders across multiple channels, ensuring a seamless quote-to-cash cycle. Assist sales teams by preparing and converting advanced sales quotes into orders. Serve as a liaison for the quote-to-cash process in complex deals with large customers and partners. Monitor order status, ensuring timely fulfillment and proactive communication with customers regarding any delays or issues. Collaborate with cross-functional teams to resolve order-related issues, improve the order fulfillment process, and ensure compliance with company and industry standards. Must-Have Skills: Proficiency with ERP systems, preferably a top-tier solution. Excellent communication skills for effective customer and internal team interactions. Strong problem-solving skills to effectively address and resolve order-related issues. Industry Experience Required: Experience in order administration, sales support, or related fields within a fast-paced, technology-driven environment. Knowledge of global export procedures and familiarity with Salesforce CRMs are highly beneficial. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
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