Job Description
The Help Desk Analyst performs the skills listed below-
Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Job Description Job Description Description: To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity. The requirements listed below are representative of the knowledge, skill...
...Position Type: Student Support Services/School Nurse Date Posted: 12/11/2025 Location: Page Unified School District Closing... ...on: 10/13/2020 Position Summary: Assists in providing health, nursing and related program services to all...
...weekly Home Time: Every other week Experience: Open to all CDL holders Truck Driver Responsibilities: Transport... ...Reside within 85 miles radius of Phoenix, AZ. Looking for CDL training? We offer company-paid CDL training programs. Additional...
...corporate Sales team and customers, incorporate changes recommended by the customers into the final design (Adobe Illustrator and Photoshop). ~ Creating flexible packaging graphics for a variety of customers. ~ Recreate and enhance existing artwork base on customers...
...global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and...