Help Desk Analyst I Job at Robert Half, South Jordan, UT

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  • Robert Half
  • South Jordan, UT

Job Description

Job Description

Job Description

We are looking for a dedicated Help Desk Analyst I to provide exceptional Tier 1 IT support in a fast-paced environment. In this Contract-to-permanent position, you will assist clients with technical issues, ensuring smooth operation of their systems through both remote and onsite support. This role is ideal for a customer-focused individual eager to develop their skills in IT troubleshooting and client service.

Responsibilities:
• Diagnose and resolve basic IT problems related to hardware, software, and network systems.
• Provide remote technical support using tools such as Autotask to troubleshoot client issues.
• Deliver onsite assistance at client locations for cases that require in-person intervention.
• Respond promptly to technical queries while maintaining high levels of customer satisfaction.
• Escalate unresolved or complex issues to higher-tier IT teams for further investigation.
• Document all support activities and resolutions in ticketing systems for future reference.
• Monitor and follow up on tickets to ensure timely resolution of client concerns.
• Collaborate with team members to improve processes and deliver efficient technical support.
• Educate users on best practices and basic troubleshooting techniques to prevent recurring issues.• Minimum of 2 years of experience in IT troubleshooting or technical support roles.
• Proficiency in Active Directory and Microsoft Windows 10.
• Familiarity with ticketing systems such as Autotask or similar platforms.
• Strong customer service skills and the ability to assist users across varying levels of technical expertise.
• Excellent verbal and written communication skills for explaining solutions clearly.
• Ability to manage multiple tasks effectively and prioritize based on urgency.
• Willingness to learn and adapt to new technologies and processes.
• Capability to remain calm and attentive to detail while resolving issues in high-pressure situations.

Job Tags

Permanent employment, Contract work, Remote work,

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