Job Description
We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Saxonburg, Pennsylvania. In this role, you will provide technical support to end-users, handling a variety of tasks including troubleshooting issues, repairing devices, and managing service desk tickets. This position is expected to run from November through the end of January with the strong possibility of being extended.
Responsibilities:
• Respond to and resolve help desk tickets in a timely and efficient manner.
• Troubleshoot and diagnose technical issues related to Microsoft Windows 10 and other software.
• Perform Chromebook repairs and ensure devices are functioning properly.
• Provide support for printers, interactive TVs, and other hardware.
• Utilize Active Directory for user account management and troubleshooting.
• Assist with basic network troubleshooting and connectivity issues.
• Maintain detailed records of support requests and resolutions.
• Collaborate with team members to address recurring technical issues.
• Offer guidance and technical expertise to end-users as needed.
• At least 1 year of experience in a help desk or technical support role.
• Proficiency in Active Directory for account management and troubleshooting.
• Strong understanding of Microsoft Windows 10 and related troubleshooting.
• Familiarity with managing service desk tickets and support workflows.
• Experience repairing hardware such as PC's, laptops, printers, and other devices.
• Basic knowledge of networking concepts and troubleshooting.
• Excellent communication skills for interacting with end-users.
• Ability to work independently and prioritize tasks effectively.
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