Help Desk Analyst Job at Robert Half, Florence, SC

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  • Robert Half
  • Florence, SC

Job Description

Job Description

Job Description

We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Florence, South Carolina. In this role, you will provide exceptional technical support to end-users, ensuring issues are resolved promptly and efficiently. As a key member of the support team, you will play a crucial role in maintaining customer satisfaction and system functionality.

Responsibilities:
• Respond to customer inquiries via phone, delivering detail-oriented and courteous technical assistance.
• Create, update, and manage support tickets using the ticketing system.
• Conduct basic troubleshooting for hardware and software issues to minimize downtime.
• Provide outstanding customer service while addressing technical challenges.
• Work collaboratively with team members to resolve complex issues.
• Make quick and informed decisions to support customers effectively.
• Maintain comprehensive records of customer interactions and resolutions.
• Ensure end-user support aligns with company standards and procedures.
• Assist in identifying recurring issues and propose solutions to improve processes.

• Familiarity with IT concepts and basic troubleshooting techniques.

• Proficiency in Microsoft Windows, printer support, and experience with ticketing systems.

• Strong organizational skills and attention to detail.

• Excellent problem-solving and critical thinking abilities.

• Ability to multi-task and prioritize tasks effectively.

• Strong communication skills, particularly in telephone support.

• Commitment to delivering high-quality customer service.

• Availability to work Monday through Friday during designated hours.

Job Tags

Contract work, Monday to Friday,

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