Job Description
Job Summary
Deliver orders and collect payment from customers in a safe, timely, and professional manner representative of the high standards of our restaurant.
Activities & Responsibilities Primary
o Promote, work, and act in a manner consistent with the mission of Sergio's and Sergio's Cuban
o Make deliveries of our product to residential and commercial locations.
o Generate an efficient and timely delivery route that minimizes customer wait times when delivering more than one order.
o Provide Insurance and indemnify Sergio's and Sergio's Cuban
o Provide Clean DMV record every 6 months
o Carry 50 lb
o Learn the names and recognize regular guests.
o Record completed delivery orders accurately and immediately after receipt into the register or POS system.
o Accept guest payment, process credit card charges and make change (if applicable).
o Clean and maintain all equipment and work areas associated with the job function.
o Report all equipment problems and maintenance issues to the restaurant manager.
o Listen to and resolve customers' complaints regarding services or orders.
o Assist with answering phones, taking orders, and preparing orders, as needed.
o Assist the restocking and replenishment of product and supplies as stipulated in the shift duties.
o Attend all scheduled employee meetings and offers suggestions for improvement.
o Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
o Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Supplemental
o Record sales or delivery information on daily sales or delivery record.
o Organize food and paper for delivery services
o Provide sales promotion materials to customers.
o Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events.
Tools & Technology (examples in parentheses)
o Hand held readers
o Cash registers
o Point-of-sale terminals and workstations
o Laser printers
o Motorized vehicles (automobile, truck, van)
o Personal computers
o Download App as needed for company
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