Customer Success Manager (Remote) page is loaded
Customer Success Manager
Are you passionate about supporting customers and driving product adoption?
Are you skilled in partnering strategically with customers to maximize product satisfaction and drive growth?
About our Team
We help to shape the overall customer experience and product use direction. Our Customer Success Managers become trusted advisors to our customers and product experts on Interfolio’s technology.
About the Role
As part of the Interfolio Service team, our Customer Success Managers support and strengthen our customer relationships. They deliver an accelerated and elevated software experience. By driving the process of mapping customer requirements to Interfolio’s Products, they focus on delivering increased value to our customers
Responsibilities
Developing successful customer relationships and drive revenue growth on assigned accounts
Providing post implementation support, maximizing product utilization and customer satisfaction
Monitoring and analyzing customer's use of product and overall satisfaction to drive adoption
Advocating for customers to drive post implementation satisfaction and successful use of product
Developing a deep understanding of Interfolio's suite of products
Partnering with cross-functional teams to drive contract renewals, expansion opportunities and upsells
Establishing and maintain close relationships with customers at tactical and strategic relationship levels
Supporting the deployment process post implementation for new clients to ensure successful adoption
Requirements
Be experienced with customer success, account management, consulting or project management experience
Possess client facing experience supporting software use and adoption
Be experienced managing multiple projects simultaneously with strict attention to detail.
Possess excellent analytical skills
Possess the ability to distil data into insights that can drive action and influence stakeholder decision making
Be the voice of the customer while working cross functionally with internal teams (Marketing, Product, Sales, Finance)
Be able to interact with enterprise customer teams at various levels of technical and non-technical depth.
Possess experience providing insights, building relationships, and driving value to C-Level clients in B2B environment.
Work in a way that works for you
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
Working for you
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Comprehensive, multi-carrier health plan benefits
Disability insurance
Dependent Care and Commuter Spending Accounts
Life and Accident Insurance
Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan)
Modern Family Benefits, including adoption and surrogacy
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Join Us
Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .
Please read our Candidate Privacy Policy .
0:00 / 3:21Elsevier is a global information analytics business that helps institutions and professionals advance healthcare, open science and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers. Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, 38,000 e-book titles and many iconic reference works, including Gray’s Anatomy. Elsevier is part of RELX Group. With a wide range of technology jobs, commercial and business jobs, and graduate jobs, there is a part for everyone to play. We need talented people to help us inspire ground-breaking research.
Be curious. Be challenged. Be involved.
Discover Elsevier.
Join us. elsevier.com/about/careers
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