Job Description

Overview

Client Performance Analyst Location: Plantation, FL (On-Site). Full-Time: MondayFriday. Industry: Real Estate Law | Foreclosure | Bankruptcy | Creditor Rights.

Our Plantation-based law firm is seeking a Client Performance Analyst with experience in real estate law, foreclosure, bankruptcy, or mortgage servicing. In this role, you'll work directly with clients, attorneys, and internal teams to ensure performance tracking, compliance with timelines, and strong communication.

This is a fast-paced, high-volume environment that requires attention to detail, strong organizational skills, and knowledge of client reporting tools and legal case processes.

Responsibilities

Communicate with clients daily via phone, email, and client portals
Manage client scorecards, reporting, and escalation processes
Track and report file status and workflow progress
Support audits, case reviews, and compliance requirements
Draft case chronologies and assist with performance metrics
Collaborate with attorneys and operations to meet deadlines
Administer client alerts, timelines, and industry-specific requirements

Qualifications

2+ years of experience in foreclosure, bankruptcy, real estate law, or mortgage servicing
Knowledge of Fannie Mae, Freddie Mac, FHA, and regulatory timelines
Proficient in Microsoft Office, Perfect Practice, and client platforms like ICE, Tempo, ADR, DRA
Strong written and verbal communication
Organized, detail-oriented, and deadline-driven
Ability to work independently and with cross-functional teams

Bonus Points

Experience with client scorecards and performance analytics
Familiarity with judicial and non-judicial foreclosure processes
Working knowledge of audit and compliance reporting in legal or financial environments

Benefits

Competitive salary
Health, dental, and vision insurance
401(k) with company match
Paid holidays and time off
Professional development and career growth opportunities

Apply now if you're ready to bring your mortgage servicing, legal operations, or foreclosure experience to a growing team dedicated to high-quality client service.

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Job Tags

Full time, Work at office,

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